Refund Policy

Last Updated: 14/05/2026

This Refund and Return Policy outlines the terms under which refunds, cancellations, and returns are handled for purchases made through bluewavecerts.com (“Platform,” “we,” “our,” or “us”).

By purchasing any course, subscription, or service through our Platform, you agree to this policy.

1. Digital Products and Services

Our Platform primarily provides digital educational products and services, including:

• Online courses
• Learning materials
• Certifications
• Subscriptions
• Membership access
• Downloadable resources

Because these are digital products, refunds may be limited once access has been granted.

2. Course Refund Eligibility

Users may request a refund for eligible course purchases under the following conditions:

Eligible Refund Conditions

Refunds may be approved if:

• The refund request is submitted within 7 days of purchase
• The course has not been substantially completed or downloaded
• There is a duplicate payment or billing error
• The course is unavailable due to technical issues caused by the Platform

3. Non-Refundable Situations

Refunds will generally NOT be provided in the following situations:

• Course completion or significant course progress
• Change of mind after extensive use
• Failure to complete a course
• Lack of usage after purchase
• Violation of Platform Terms and Conditions
• Subscription periods already used
• Downloaded digital materials or certificates already issued

4. Subscription Cancellation

If the Platform offers recurring subscriptions:

• Users may cancel subscriptions at any time before the next billing cycle
• Cancellation prevents future charges but does not automatically trigger refunds for previous payments
• Access may continue until the end of the current billing period

5. Technical Issues

If you experience technical problems that prevent access to purchased content, please contact us before requesting a refund.

We will make reasonable efforts to:

• Restore access
• Resolve technical issues
• Provide alternative access where possible

6. Refund Request Process

To request a refund, users must contact us with:

• Full name
• Registered email address
• Course or subscription purchased
• Proof of payment
• Reason for refund request

Refund requests should be submitted to:

Email: refund@appiyacademy.com

7. Refund Processing Time

Approved refunds may take 7 business days to process depending on:

• Payment provider
• Banking institution
• Payment method used

Refunds will generally be issued using the original payment method.

8. Chargebacks and Payment Disputes

Users are encouraged to contact us directly before initiating chargebacks or payment disputes.

Fraudulent or abusive chargebacks may result in:

• Suspension of accounts
• Loss of access to courses
• Permanent account termination

9. Promotional Offers and Discounts

Courses or subscriptions purchased during promotions, discounts, or special offers may have separate refund conditions which will be communicated at the time of purchase.

10. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time.

Updated versions will be posted on this page with a revised “Last Updated” date.

11. Contact Information

If you have questions regarding this Refund and Return Policy, please contact us:

BLUEWAVE SOLUTION LIMITED
Email: info@bluewavecerts.com
Phone: 8066507358
Address: 1, OPPOSITE OMO-HIYA COLLEGE ISALE KOKO AREA OJA GBORO, ILORIN , KWARA STATE, NIGERIA